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SHIPPING INFOrmation
We are able to send our watches to most countries in the world with UPS TNT or FEDEX from Monday through Friday from 9am to 6pm. DWISS endeavors to ship your purchases within 24 hours of receiving your order during business days. The shipping time will depend on your exact destination and your country’s custom handling. It normally takes 2 business days to Europe, 3-4 business days to United States, Canada, Australia, Singapore and Hong Kong, and 5 business days to the rest of the world.
RETURNS
You can return your purchases up to 15 days after you have received it. To be eligible for a refund, your item must be returned in the same condition that you received it and in the original packaging (unused and with no signs of scratches). Please be advised that tax, duties and shipping costs are not refundable to customers wishing to return items. All returns are subject to a restocking charge equal to 5% (five per cent) of the Invoice, unless the Goods are proved to be non-conformed.
TAXES AND DUTIES
Taxes and Duties are not included in the price you pay in our website if you are outside Switzerland, we ship our watches under DAP ( delivered at place) which means that your order may be subject for local taxes and duties at delivery.
WARRANTY
Your DWISS watch has been manufactured according to rigorous criteria faithful to the best traditions of watchmaking. All watches are guaranteed for 2 years anywhere in the world against any manufacturing defect.
Why a DWISS watch?
Because any watch can tell time, but we tell it differently!
The best value for your money guaranteed. Check yourself, read our specifications and check the competitors, you’ll not find the same quality for the same price.
With more than a decade of experience in watch designing, DWISS designer and founder, a former watch design teacher, creates unique and innovative timepieces, making something no other brand has ever made.
Awarded timepieces. The world’s first Niobium watch was created by DWISS in 2012, and received DWISS first award. Up to now we have collected a huge amount of design awards including the world-renowned IF design award, ePDA (European product design award), IAI design award, IDA (International Design Award), LICC (London International Creative Competition)
Our microbrand were founded in 2011 and since then we produce our watches in Switzerland with the best knowhow and craftsmanship. We provide a 2-year world wide warranty for all our timepieces, you have 15 days return policy and can pay monthly up to 4 months with no interest using SPLITIT.
Our watches are very limited, we produce unique watches for unique people.
What is a microbrand?
Todays’ watchword in watchmaking is microbrand. Small-scale independent brands that are sought after by collectors, connoisseurs and watch lovers in search of uniqueness and value for their money.
From Wikipedia “A microbrand is a small-scale brand recognized only in a certain geographic location or by consumers in a specific micromarket or niche market.[1] The majority of microbrands are owned by a microbusiness, but this trend is beginning to change due to the expansion of the internet and advancement of micromarketing tools. The process of identifying and micro-segmenting customers into more refined targets is becoming an efficient and rewarding operation for larger companies and corporations.Microbrands are most frequently associated with products such as watches[2], instruments, under garments, automobiles and jewelry.”
How to tell time in DWISS exclusive time display systems?
DWISS innovates how time is read creating unique time display systems. Our present collections use two different time displays: our signature display in the RS1 models and the “mysterious” time display in the RC1 collection. Take a look here:
SIGNATURE TIME DISPLAY
The animated image compares a standard time display system with DWISS signature display, where the hours are represented through a disc that runs under a multi-layered dial and fulfils the hour’s windows with a colorful continuous rotation disc.
"Mysterious" time display
The animated image compares a standard time display with DWISS “mysterious” display, where the hours are represented through a disc that runs under the multi-layered dial and shows the hours always at 12 o’clock.
WANDERING HOURS
How to read the time: The rotating satellite display shows the hours and points to the correct minutes around the dial from 3h to 9h. The wandering hours concept was first created in the XVII century by the Campanus brothers for Pope Alexander XII. It consists of an arm with discs at the ends that rotate and show the current hour and point to the minutes along the arc-shaped track. This time display was used in the past in some wall and table watches by skilled watchmakers and just recently added to wrist watches.
