Returns Our policy lasts 15 days. You can return your purchases up to 15 days after you have received it. To be eligible for a refund, your item must be returned in the same condition that you received it and in the original packaging (unused and with no signs of scratches). If 15 days have passed passed since the products were delivered, unfortunately we can’t offer you a refund or exchange.
All returns are subject to a restocking charge equal to 5% (five per cent) of the Invoice, unless the Goods are proved to be non-conformed.
To be eligible for a return, your item must be unused, no signs of scratches and in the same condition that you received it. You have 48 hours from the receipt of your watch to complain about any marks that would prevent you from returning it in perfect condition. (non-conformed)
To complete your return, we require a receipt or proof of purchase. Return must be done in the original packaging.
Refunds (if applicable) Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable) If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at firstname.lastname@example.org.
Sale items (if applicable) Only regular priced items may be refunded, unfortunately sale items cannot be refunded.
Exchanges (if applicable) We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at email@example.com and send your item to: DWISS SA - Corso Elvezia 16 Lugano CH 6901. PO box. 5999. Switzerland.
Gifts If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.
If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.
Shipping To return your product, you should mail your product to: DWISS SA - Corso Elvezia 16 Lugano CH 6901. PO box. 5999. Switzerland.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Last updated on May 24, 2018.
"Personal Information” is defined as any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains. In this Policy we explain how we collect and maintain such information.
SECTION 1 - COLLECTION AND TYPE OF PERSONAL INFORMATION COLLECTED
As a visitor to our site, you can engage in certain activities without providing any Personal Information. But when you want to buy a product, receive our newsletters and/or promotional emails, make a request or pose a question, Dwiss may collect Personal Information from you as follows:
Billing information such as the number, expiration date, card type and billing address of your credit card;
Customer email or phone number
Information from cookies (for example, which landing page the customer arrived from, how many times the customer has visited the site, device and browser used, and products stored in the cart)
Information about the orders customers initiate so that Dwiss may fulfill those orders
For customer support, Dwiss also collects the following information:
Other personal information provided during the call
Dwiss may request additional documentation during the call to verify identity
Chat support that is linked to Messenger provided by Facebook:
Name as in customer’s Facebook account
Other personal information provided during the chat
Dwiss may request additional documentation during the chat to verify identity
Depending upon the activity (including purchase of products), some of the information that we ask you to provide is identified as mandatory and some as voluntary. If you do not provide the mandatory data for the purchase, you will not be able to engage in that activity.
You must be aware that when you use this site, Dwiss or third-party contracted by Dwiss may also collect certain information about your computer. For example, we may log browser type, operating system, CPU speed, and the Internet Protocol (IP) address of your computer. We use these logs to simplify and track your use of the site. Dwiss also uses such logs to measure traffic patterns on the site. To better understand the needs of our visitors we may occasionally match such information with your Personal Information.
In order to reduce errors in our database, authenticate our users, and prevent abuse, we may supplement the Personal Information you submit to us with information from third-party sources. We may supplement the information that we collect directly from you with information stored in third-party databases, such as demographic information or company information in order to make it more likely that any marketing communications we send will be of interest to you. Please find below a list of third-party processors we use:
Google provides email and business tools, cloud platform services and analytics software
Cloud-based social network
Customer relationship management software as a service
When you download and use our mobile apps, we automatically collect information on the type of device you use and operating system version. We do not ask for or track location-based information from your mobile device when you download or use the apps.
SECTION 2 - ACCESSING, UPDATING, CORRECTING AND DELETING PERSONAL INFORMATION
Upon request, Dwiss will provide you with information about whether we ask or process on behalf of a third-party any of your Personal Information. To request this information please contact us at firstname.lastname@example.org.
You have the right to access, update, correct and delete your Personal Information at any time by sending an email to email@example.com accompanied with legal documents confirming your identity.
SECTION 3 - HOW YOUR PERSONAL INFORMATION IS USED
Process your purchase orders and send products to you
Respond to customer service requests and concerns
Administer your account
Send you requested product information
Keep you informed about special offers
Meet our research and product development needs and to improve our site and offerings and
Customize your experience, including targeting our products and offerings to you
We store information that we collect through cookies, log files, and/or third-party sources to create a brief file with your preferences. We link your personally identifiable information, and/or your usage history, to the information in the file in order to provide personalized promotions and marketing offers, to improve the content of the site for you and/or to determine your preferences.
In certain situations, Dwiss may be required to disclose personal data in response to lawful requests by public authorities.
SECTION 4 - INFORMATION SHARING WITH SERVICE PROVIDERS
Dwiss uses one or more outside credit card processing companies to bill you for our products. Dwiss also shares Personal Information with certain companies that perform services on our behalf. We only share the Personal Information which is necessary for them to perform those services. We require any company with which we may share Personal Information to protect that data in a manner consistent with this policy and to limit the use of such Personal Information to the performance of services for Dwiss. The list of these third-party processors was informed above in Section 1.
We do not sell or otherwise provide Personal Information to other companies for the marketing of their own products or services.
SECTION 5 - DATA RETENTION
Dwiss will retain your information for as long as your account is active, your information is needed to deliver the products purchased, or as required to fulfill legal obligations. If you wish to delete your account or request that we no longer use your information contact us at firstname.lastname@example.org. We will respond to your request in one month.
SECTION 6 – OPT-OUT
You may opt-out of receiving Dwiss's emails and newsletters by clicking on the button “Unsubscribe Here” at the bottom of the email received. You also have the right to deactivate your account in Dwiss’s site at any time by clicking on the “Delete” button at “My Account”.
SECTION 7 - PROTECTION OF YOUR PERSONAL INFORMATION
The Personal Information that you provide in connection with the use of the site is protected in the following ways:
Access by you to your account profile is available through a password and unique customer ID created by you
Your Personal Information resides on secure servers that only selected Dwiss personnel and contractors have access to via password
When you enter your credit card number or payment-related information on the purchase order forms, this information is encrypted by the third-party payment processors
We endeavor to protect the Personal Information submitted to us, both during transmission and once we receive it. Nonetheless, in view of the current state of technology, we cannot guarantee its absolute security.
SECTION 8 - COOKIES
The site may automatically collect information as you browse, such as Internet Service Provider, browser type and version, operating system and device type, average time spent on our site, pages viewed, information accessed, the IP address used to connect your computer to the Internet and other relevant statistics. Such information is sometimes referred to as web analytics and/or clickstream data. We may combine this automatically collected log information with other information we collect about you. We do this to improve product we offer you, to improve marketing, analytics, and provide site functionality.
Technologies such as cookies, tags and scripts are used by Dwiss and some of its thirty-party processors. These technologies are used in analyzing trends, administering the site, tracking users’ movements and to gather information about our user base as a whole. We may receive reports based on the use of these technologies by those processors.
We partner with third-party to either display advertising on our site or to manage our advertising on other sites. Our third-party partners may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you can set your browser to reject cookies or to notify you when a website tries to put a cookie on your computer.
If as the result of such changes, you want to alter the ways in which Dwiss is allowed to use your Personal Information, you can do so by following the procedure described in the SECTION 2.
SECTION 10 - LINKS TO THIRD-PARTY SITES
SECTION 11 - SOCIAL MEDIA WIDGETS
SECTION 12 - SINGLE SIGN-ON
You may be able to log in to our mobile apps using sign-in services such as Facebook Connect and Twitter. These services will authenticate your identity and provide you the option to share certain personal information with us such as your name and email address.
SECTION 13 - CHILD’S CONSENT
We do not intend to solicit or collect Personal Information from anyone under the age of 18. If you are under 18, do not enter information on this site or engage our services. If you believe a child of yours under the age of 18 has entered Personal Information please contact email@example.com to have the data removed and cancel the child's account.
SECTION 14 - COMMENTING RULES
We invite you to comment in our website, but we to not allow self-promotion, promotion of other brands, and content that explicitly shows and/or promotes competitors.
OVERVIEW This website is operated by DWISS. Throughout the site, the terms “we”, “us” and “our” refer to DWISS. DWISS offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here.
By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions (“Terms of Service”, “Terms”). These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and/ or contributors of content.
Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.
Any new features or tools which are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change or replace any part of these Terms of Service by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes.
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
SECTION 1 - ONLINE STORE TERMS
By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site. You may not use our products for any illegal or unauthorized purpose nor may you, in the use of the Service, violate any laws in your jurisdiction (including but not limited to copyright laws). You must not transmit any worms or viruses or any code of a destructive nature. A breach or violation of any of the Terms will result in an immediate termination of your Services.
SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time. You understand that your content (not including credit card information), may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks. You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the Service, use of the Service, or access to the Service or any contact on the website through which the service is provided, without express written permission by us. The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.
SECTION 3 - IMPORT TAX & DUTY
All payments due under this Agreement are exclusive of taxes, duties, levies, tariffs, and other governmental charges (including without limitation VAT) (collectively, “Taxes”) unless otherwise stated. If your purchase is to be delivered outside Switzerland, Taxes may be charged by the local authorities trough the courier service or any other agent appointed by the local government.
SECTION 4 - ACCURACY, COMPLETENESS AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete or current. The material on this site is provided for general information only and should not be relied upon or used as the sole basis for making decisions without consulting primary, more accurate, more complete or more timely sources of information. Any reliance on the material on this site is at your own risk. This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our site. You agree that it is your responsibility to monitor changes to our site.
SECTION 5 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice. We reserve the right at any time to modify or discontinue the Service (or any part or content thereof) without notice at any time. We shall not be liable to you or to any third-party for any modification, price change, suspension or discontinuance of the Service.
SECTION 6 - PRODUCTS OR SERVICES
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy. We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate. We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited. We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations, or that any errors in the Service will be corrected.
SECTION 7 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, per household or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or orders that use the same billing and/or shipping address. In the event that we make a change to or cancel an order, we may attempt to notify you by contacting the e-mail and/or billing address/phone number provided at the time the order was made. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers or distributors.
You agree to provide current, complete and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.
SECTION 8 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input. You acknowledge and agree that we provide access to such tools ”as is” and “as available” without any warranties, representations or conditions of any kind and without any endorsement. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools. Any use by you of optional tools offered through the site is entirely at your own risk and discretion and you should ensure that you are familiar with and approve of the terms on which tools are provided by the relevant third-party provider(s). We may also, in the future, offer new services and/or features through the website (including, the release of new tools and resources). Such new features and/or services shall also be subject to these Terms of Service.
SECTION 9 - THIRD-PARTY LINKS
Certain content, products and services available via our Service may include materials from third-parties. Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant and will not have any liability or responsibility for any third-party materials or websites, or for any other materials, products, or services of third-parties. We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party's policies and practices and make sure you understand them before you engage in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third-party.
SECTION 10 - USER COMMENTS, FEEDBACK AND OTHER SUBMISSIONS
If, at our request, you send certain specific submissions (for example contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments. We may, but have no obligation to, monitor, edit or remove content that we determine in our sole discretion are unlawful, offensive, threatening, libelous, defamatory, pornographic, obscene or otherwise objectionable or violates any party’s intellectual property or these Terms of Service. You agree that your comments will not violate any right of any third-party, including copyright, trademark, privacy, personality or other personal or proprietary right. You further agree that your comments will not contain libelous or otherwise unlawful, abusive or obscene material, or contain any computer virus or other malware that could in any way affect the operation of the Service or any related website. You may not use a false e-mail address, pretend to be someone other than yourself, or otherwise mislead us or third-parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third-party.
SECTION 11 - PERSONAL INFORMATION
SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS
Occasionally there may be information on our site or in the Service that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order). We undertake no obligation to update, amend or clarify information in the Service or on any related website, including without limitation, pricing information, except as required by law. No specified update or refresh date applied in the Service or on any related website, should be taken to indicate that all information in the Service or on any related website has been modified or updated.
SECTION 13 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any unlawful acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the Service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.
SECTION 14 - DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee, represent or warrant that your use of our service will be uninterrupted, timely, secure or error-free. We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable. You agree that from time to time we may remove the service for indefinite periods of time or cancel the service at any time, without notice to you. You expressly agree that your use of, or inability to use, the service is at your sole risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided 'as is' and 'as available' for your use, without any representation, warranties or conditions of any kind, either express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement. In no case shall DWISS, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Because some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.
SECTION 15 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless DWISS and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third-party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.
SECTION 16 - SEVERABILITY
In the event that any provision of these Terms of Service is determined to be unlawful, void or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.
SECTION 17 - TERMINATION
The obligations and liabilities of the parties incurred prior to the termination date shall survive the termination of this agreement for all purposes. These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site. If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).
SECTION 18 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision. These Terms of Service and any policies or operating rules posted by us on this site or in respect to The Service constitutes the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service). Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.
SECTION 19 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Switzerland.
SECTION 20 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time at this page. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.
SECTION 21 - CONTACT INFORMATION
Questions about the Terms of Service should be sent to us at firstname.lastname@example.org.