FAQ's
Welcome to our FAQ, we are so happy to have you here and as a client.
We have tried to answer the most common questions.
Shipping, Return and taxes
Below are some of are common questions about Shipping, returns, taxes and duties.
Shipping
We are able to send our watches to most countries in the world with UPS TNT or FEDEX from Monday through Friday from 9am to 6pm. DWISS endeavors to ship your purchases within 24 hours of receiving your order during business days. The shipping time will depend on your exact destination and your country’s custom handling. It normally takes 2 business days to Europe, 3-4 business days to United States, Canada, Australia, Singapore and Hong Kong, and 5 business days to the rest of the world.
Returns
You can return your purchases up to 15 days after you have received it. To be eligible for a refund, your item must be returned in the same condition that you received it and in the original packaging (unused and with no signs of scratches). Please be advised that tax, duties and shipping costs are not refundable to customers wishing to return items. All returns are subject to a restocking charge equal to 5% (five per cent) of the Invoice, unless the Goods are proved to be non-conformed.
Taxes and Duties
Taxes and Duties are not included in the price you pay in our website if you are outside Switzerland, we ship our watches under DAP ( delivered at place) which means that your order may be subject for local taxes and duties at delivery.
Warranty
Your DWISS watch has been manufactured according to rigorous criteria faithful to the best traditions of watchmaking. All watches are guaranteed for 2 years anywhere in the world against any manufacturing defect.
Products
Below are some common questions about DWISS products and it's tinnovative time display
Why a DWISS watch?
Because any watch can tell time, but we tell it differently!
We guarantee the best value for your money. Compare our specifications with our competitors, and you’ll see—you won’t find the same quality at the same price.
With over a decade of experience in watch design, DWISS founder and designer, a former watch design instructor, creates unique and innovative timepieces unlike any others on the market.
Award-winning timepieces. DWISS created the world’s first Niobium watch in 2012, earning our first award. Since then, we've received numerous accolades, including the world-renowned IF Design Award, Good Design Award, European Product Design Award, and International Design Award, among many others.
Founded in 2011, our microbrand produces watches in Switzerland with exceptional craftsmanship and expertise. We provide a 2-year worldwide warranty on all our timepieces and offer a 15-day return policy.
Signature hours
The first innovative time display created by DWISS, giving rise to our "Signature Hours." The hours are displayed through a disc that moves beneath a multi-layered dial, filling the hour windows with a vibrant, continuously rotating disc. This unique approach sets DWISS apart with a distinctive and dynamic way to tell time.
Wandering hours
This rotating satellite display shows the hours on discs that point to the minutes along an arc-shaped track from 3 to 9 o'clock. Originally created by the Campanus brothers for Pope Alexander XII in the 17th century, the concept involves a rotating arm with discs at the ends that display the current hour and point to the corresponding minutes. Historically featured in wall and table clocks by skilled watchmakers, this unique time display has recently been adapted for wristwatches.
Mysterious hours
Previously used in clocks by renowned watch brands, we've incorporated this captivating time display into our wristwatches. The hours are shown on a transparent disc with Roman numerals, which appears at the 12 o'clock position, adding a touch of intrigue and elegance.
Displaced hours
Created by DWISS world’s first Watch Design Club, this unique design shifts the hour display to the outer ring of the dial. This positioning enhances the readability and visibility of the hours, making for a distinctive and functional time display.
Floating hours
This design uses a sapphire crystal disc to display the hours, creating an illusion that the hour indicator is floating above the dial. The unique feature adds depth and sophistication, enhancing the overall aesthetic of the watch.